Licensed Clinical Care Coordinator

LCSW, LICSW or LMHC
Westfield, Massachusetts | Full-Time

Help People Build Stability, Independence and a Life in the Community

Arbor Associates is seeking a Licensed Clinical Care Coordinator to join a respected, mission-driven behavioral health program serving adults throughout the Westfield area.

This is more than a traditional care coordination position. You will provide clinical direction to an integrated community-based team, develop individualized treatment plans, and help adults living with serious mental health challenges work toward greater stability, independence and community connection.

You will have the opportunity to combine direct clinical work with team-based leadership—guiding interventions, coordinating services and ensuring that each person receives thoughtful, recovery-oriented support.

What You’ll Do

As the Care Coordinator, you will:

• Oversee the clinical services provided by an assigned integrated ACCS team and associated group living environments.
• Complete comprehensive assessments and develop individualized, person-centered treatment plans.
• Provide direct clinical interventions to adults with complex behavioral health needs.
• Coordinate care alongside individuals, families, clinicians, medical providers, peer specialists and community partners.
• Offer clinical guidance, modeling and oversight to outreach and residential direct-care staff.
• Ensure that team interventions remain consistent with each individual’s treatment plan.
• Perform clinical responsibilities designated for a Licensed Practitioner of the Healing Arts, or LPHA.
• Support individuals with needs involving mental health, physical health, substance use, housing, employment, daily living and community integration.
• Maintain accurate, timely documentation that meets DMH and ACCS requirements.
• Promote trauma-informed, evidence-based and recovery-focused practices throughout the program.

Why Consider This Opportunity?

This position offers the chance to make a meaningful impact outside of a traditional office-based setting. You will help individuals strengthen their daily living skills, navigate complex systems, connect with community resources and move toward goals that matter to them.

Through Arbor Associates, you will join a collaborative partnership with an established Western Massachusetts behavioral health provider known for accessible, community-based mental health and recovery services. The ACCS model is designed to reduce reliance on hospitals and other institutional settings by delivering coordinated clinical, rehabilitative and peer support where people live.

What You’ll Bring

• Master’s degree in social work, counseling, psychology or another mental health-related field.
• Current Massachusetts clinical licensure as an LCSW, LICSW or LMHC.
• At least two years of experience in behavioral health, human services or community-based care.
• Understanding of serious mental illness, co-occurring substance use, trauma-informed treatment and recovery principles.
• Strong assessment, treatment-planning and clinical documentation skills.
• Ability to organize multiple priorities and respond effectively to urgent needs.
• A collaborative approach to working with multidisciplinary teams.
• A genuine commitment to empowerment, human rights and helping people live successfully in their communities.

Join us and become part of a community that cares deeply for its people. Arbor Associates is an Equal Opportunity Employer, committed to providing a welcoming and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All interested applicants must be over the age of 18, authorized to work in the United States, and pass a stringent background check, including Criminal History, Sexual Offender Registry, and Department of Children and Families (DCF-MA)/Department of Children, Youth and Families (DCYF-RI).

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