Community Based Case Manager | Housing Specialist - Bilingual Preferred
Job Description
Full-Time | $21–23/hr | On-Site with Our Client
If you want your work to directly change the trajectory of someone’s life, this role gives you that opportunity every single day. Our client is seeking committed Case Managers / Housing Specialists to support individuals and families experiencing homelessness in Haverhill. This is hands-on, high-impact work focused on stability, dignity, and long-term success.
What You’ll Do
You’ll walk alongside clients as they navigate some of the toughest circumstances they’ll ever face. Your job is to help them secure safe, stable housing and stay housed. That means conducting housing searches, supporting applications, building relationships with landlords, and stepping in when tensions rise. Strong de-escalation skills, a steady personality, and clear communication are essential—housing work gets stressful, and you’ll often be the calm voice that keeps a situation on track.
Once clients are placed, you’ll continue supporting them through stabilization services, connecting them with community programs, and ensuring they have the resources needed to remain secure long term. Accurate documentation, monthly stabilization reports, and clear case notes are critical parts of the role.
Your Core Responsibilities:
Help clients find and secure safe, stable housing
Provide landlord/tenant mediation and maintain strong housing partnerships
Offer ongoing stabilization services after move-in
Connect clients with community supports and essential resources
Maintain timely, accurate documentation and reporting
If you want a role with a direct, visible impact—and you’re someone who stays calm, solutions-focused, and organized under pressure—this is meaningful, purpose-driven work where your efforts change lives.
Job Requirements
What You Bring
Strong written and verbal English communication skills.
Commitment to helping individuals and families achieve housing stability.
Ability to pass CORI and driving record checks.
COVID-19 vaccination required.
Bilingual Spanish/English preferred not required.
Why Join
Training and support provided to help you grow into the role.
Be part of a mission-driven team making a direct impact in the community.
Opportunities for professional development and advancement.
Arbor Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All interested applicants must be over the age of 18, authorized to work in the United States, and pass a stringent background check including Criminal History, Sexual Offender Registry, and Department of Children and Families (DCF- MA)/Department of Children, Youth and Families (DCYF-RI).
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Meet Your Recruiter
Erin Colligan
Recruiting Manager
Erin Colligan joined Arbor Associates in 2024 as the Recruiting Manager. She is a dynamic recruiting leader with over a decade of experience in recruitment, operations, and client relationship management. As the Recruiting Manager, she drives strategic initiatives, fosters team growth, and optimizes recruitment processes. Erin has successfully led teams in delivering high-quality talent solutions across industries since 2006. She holds a Bachelor of Science in Human Services from the University of Hartford. Outside of work, Erin enjoys spending time with her husband Kevin, their blended family of four children Hailey-Mae, Emma, Abby & James, cat Peanut, and dog Chief. As a music enthusiast, she also loves attending live events, enjoying everything from Willie Nelson to Limp Bizkit to Lee Brice.